Shipping, Returns and Refund Policy
All items purchased from shopcostiera.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We bottle, pack and ship out all orders in the order we receive them. Our shipping policy is 3 to 6 business days. Please note that during Holidays and Peak Season, our shipping times can be up to 3 or 4 weeks, due to the high number of orders and/or the bottles and other ceramic items that need to be handcrafted and shipped to us from the Amalfi Coast.
Incorrect Shipping Address:
If you provided us with a wrong Shipping Address when placing your order, the order may not be delivered. In that case, one of the following may occur:
1. The package is returned to us. If the carrier returns the package to us, we can reship your order once we receive it back. However, you will be responsible for the new shipping cost, as well as any return fees or charges assessed to us by the carrier.At this point, you have two options. We’d be happy to re-ship the package to the correct address; we would just ask you to cover the new shipping cost, along with any additional fees we incurred as a result of the original shipment. Alternatively, if you prefer, we can issue a refund once the package is returned to us, less the original shipping costs and any other applicable fees we incurred.
2. The package is marked as returned to sender but is never received by us. In some cases, a package may be marked as “Return to Sender” but may take up to 30 days to reach us—or may never be delivered back to us. In this situation, we will file a claim with the shipping insurance provider. If the claim is approved and reimbursed, we will reship your order. However, you will be responsible for any carrier fees, return charges, and new shipping costs incurred by us.
3. The package is delivered to the incorrect address. If the package is successfully delivered to the address provided with the order and is received by someone else, it may not be returned to us. Unfortunately, in this situation, the package will be considered lost due to an incorrect shipping address, and we will not be able to issue a replacement or refund.
Please double-check your shipping address before your order ships. Once an order has been shipped, we cannot guarantee that the carrier will be able to correct or redirect the delivery address.
We bottle, pack and ship out all orders in the order we receive them. Our shipping policy is 4 to 8 business days. Please note that during Holidays and Peak Season, our shipping times can be up to 3 or 4 weeks, due to the high number of orders and/or the bottles and other ceramic items that need to be handcrafted and shipped to us from the Amalfi Coast.
Lost/Damaged Packages:
We take great care to ensure that our Products meet the highest standards of quality and freshness. In the event of a delayed package during transit, we will have to wait for the carrier to confirm that it has been lost/damaged before we initiate a trace with the carrier. Please be advised that this process may take 2-3 weeks. If the carrier confirms that the package has been lost/damaged, we will issue a store credit or ship out a replacement, at our discretion.
Any damaged products must be
- Reported within 24 hours of reported delivery.
- Accompanied by detailed photos.
- Kept aside for possible verification, until the resolution of the claim.
Returns:
Due to the nature of the products, we regret to inform you that we do not offer refunds or returns for our food items. All sales are final. We cannot accept returns or provide refunds once the purchase has been made.
If you received incorrect products, we will gladly exchange it for you or provide a refund on a case-by-case basis. AmalfiCoastProducts.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return.
Any incorrect products must be
- Reported within 24 hours of reported delivery.
- Accompanied by detailed photos.
- Kept aside for possible verification, until the resolution of the claim.
We do not accept returns nor exchanges for products with packaging changes, holiday products, perishable products, and sale items. Sales of these products are final.
Cancellations:
Once an order is placed, it cannot be canceled or modified. Please double-check your order details, including quantities and shipping information, before completing the purchase.
Contact Information:
If you have any questions or concerns regarding our refund policy, or if you believe you have received a damaged or spoiled product, please contact our customer support team at info@shopcostiera.com.
Amalfi Coast reserves the right to update or modify this refund policy at any time without prior notice. Please refer to our website for the most current version of our policies.
Grazie for choosing our family company Amalfi Coast for your Highest Quality Products
Lost/Damaged Packages:
We take great care to ensure that our Products meet the highest standards of quality and freshness. In the event of a delayed package during transit, we will have to wait for the carrier to confirm that it has been lost/damaged before we initiate a trace with the carrier. Please be advised that this process may take 2-3 weeks. If the carrier confirms that the package has been lost/damaged, we will issue a store credit or ship out a replacement, at our discretion.
Any damaged products must be
- Reported within 24 hours of reported delivery.
- Accompanied by detailed photos.
- Kept aside for possible verification, until the resolution of the claim.
Returns:
Due to the nature of the products, we regret to inform you that we do not offer refunds or returns for our food items. All sales are final. We cannot accept returns or provide refunds once the purchase has been made.
If you received incorrect products, we will gladly exchange it for you or provide a refund on a case-by-case basis. AmalfiCoastProducts.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return.
Any incorrect products must be
- Reported within 24 hours of reported delivery.
- Accompanied by detailed photos.
- Kept aside for possible verification, until the resolution of the claim.
We do not accept returns nor exchanges for products with packaging changes, holiday products, perishable products, and sale items. Sales of these products are final.
Cancellations:
Once an order is placed, it cannot be canceled or modified. Please double-check your order details, including quantities and shipping information, before completing the purchase.
Contact Information:
If you have any questions or concerns regarding our refund policy, or if you believe you have received a damaged or spoiled product, please contact our customer support team at info@shopcostiera.com.
Amalfi Coast reserves the right to update or modify this refund policy at any time without prior notice. Please refer to our website for the most current version of our policies.
Grazie for choosing our family company Amalfi Coast for your Highest Quality Products